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ASK WHY

Frequently asked question

How long will delivery take?

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Can I cancel my purchase?​

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Do I receive an invoice for my order?

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How can I contact?​

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Is there an Bacchus reseller in my area?

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What does "VAT" mean?​

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What Do You Need Help With?

Tea is a fragile item. During transportation, slight fragments may occur due to factors such as jolting. This is a normal phenomenon. Please understand. However, the quality of the tea is not affected, and you can rest assured to drink it.

We are very sorry for the unpleasant experience. If the tea set is broken, please contact our customer service immediately. We will arrange compensation or replacement for you.

Please store the tea in a dry and dark place, avoiding direct sunlight and a humid environment. This is to prevent the tea from getting damp and deteriorating, which may affect its taste and quality.

To ensure the best taste of the tea, please refer to the “Tea Brewing Suggestions” on our website. It contains detailed information such as brewing steps, water temperature, and the amount of tea leaves. By following the instructions, you can enjoy the best flavor of the tea.

To ensure the best taste of the tea, please refer to the “Tea Brewing Suggestions” on our website. It contains detailed information such as brewing steps, water temperature, and the amount of tea leaves. By following the instructions, you can enjoy the best flavor of the tea.

It is not recommended to drink tea on an empty stomach. When the body is in an empty stomach state, it is more sensitive. Drinking tea at this time, the components in the tea may stimulate the stomach and intestines, causing physical discomfort. It may even easily lead to phenomena such as low blood sugar. For your health, it is recommended to drink tea at an appropriate time after a meal.

We are committed to delivering higher-quality tea to you. All teas are directly shipped from the origin. Our teas go through numerous selections and are then handcrafted by experienced tea-making masters. Although this may result in a longer delivery time, please rest assured that we will arrange the shipment as soon as possible after receiving the order. We hope you can understand. Don’t worry, good tea is worth waiting for.
 
Still Have Questions?​

Talk to our friendly customer associates.